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athlonoc
Contributor
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Message 1 of 16

Additional Cabinets

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Hi,

 

I live in IP5 area and all of the fibre cabinets are being doubled up. This is due to high demand I assume as orignal cabinets are getting full or near to full and they have decided to add a second next to all existing ones.

 

My question to the forum is this:-

For 4 years I connected as 33Mb from inception of Infinity and can't get any higher speed. That's fine but about 2 months ago I checked line speed as in last four years my household devices has tripled. The on-demand services and on-line gaming etc has meant I see slower downloads / lagging on PC games etc. So upon checking I now connect at 22Mb. That's a third loss and I believe it's due to high demand and my speed is being throttled but BT will not come clean and confirm this. I have two open faults. I have raised four in all with engineer visits booked only to get calls nearer the visit day to say don't need to see you, it's a fault outside and away from your home. Trouble is no-one seems to confirm or deny that it might be that my line is beng restricted due to demand and is not technically a fault.

 

Is my theory right or just purely co-incidental.

I live in a new build home of 9 years

I use Smart Hub (HH6) to deal better with multiple wifi devices.

My downstream sync speed is 22Mb.

My router connects to master socket - tried several new cables to connect.

 

I now have another engineer visit booked for 29th September and wanted to know what otehr peoples thoughts were.

 

Thanks

 

Lee

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15 REPLIES 15
john46
Distinguished Sage
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Message 2 of 16

Re: Additional Cabinets

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BT do not throttle connections
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
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athlonoc
Contributor
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Message 3 of 16

Re: Additional Cabinets

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BT BROADBAND AVAILABILITY CHECKER

Telephone Number XXXXXXXXX on Exchange KESGRAVE is served by Cabinet 24

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

 

High

Low

High

Low

    

VDSL Range A (Clean)

41.8

30

7.8

5.9

--

Available

--

--

VDSL Range B (Impacted)

31

13.1

7.2

3.3

--

Available

--

--

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

WBC ADSL 2+

Up to 7.5

--

6.5 to 8.5

Available

--

--

ADSL Max

Up to 6.5

--

5.5 to 7.5

Available

--

--

WBC Fixed Rate

2

--

--

Available

--

--

Fixed Rate

2

--

--

Available

--

--

Other Offerings

   

Availability Date

  

VDSL Multicast

--

--

--

Available

--

--

ADSL Multicast

--

--

--

Available

--

--

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

 

 

 

 

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084319+NQ62556527

Firmware version:

SG4B100021F4

Firmware updated:

22/06/16

Board version:

1.0

Gui version:

1.28.3

DSL uptime:

0 Days, 1 Hours 19 Minutes 17 Seconds

Data rate:

7.92 kbps / 22.40 kbps

Maximum data rate:

7923 / 32530

Noise margin:

6.1 / 9.1

Line attenuation:

26.3

Signal attenuation:

0 / 263

-

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

9 MB Uploaded / 183 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

2G BTHub6-3

2.4 GHz wireless channel:

Channel 1

5 GHz wireless network name:

5G BTHub6-5

5 GHz wireless channel:

Channel 48

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

90:4D:4A:38:2C:50

Software variant:

-

Boot loader:

7.33.1

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Webby
Distinguished Sage
1,097 Views
Message 4 of 16

Re: Additional Cabinets

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Banded profile, likely due to dropping connection.

Can you connect to the test socket?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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athlonoc
Contributor
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Message 5 of 16

Re: Additional Cabinets

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Yes I can do that.

What do I need to do once I've connected to test socket?

 

Do I reset HUB

or Just unplug then power up?

Or do nothing?

 

Thanks

 

Lee

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john46
Distinguished Sage
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Message 6 of 16

Re: Additional Cabinets

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once connected just power the hub back up and leave it alone repost hub stats in 24 hours time
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athlonoc
Contributor
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Message 7 of 16

Re: Additional Cabinets

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The test socket is a phone connector not an RJ45

 

How can I connect the broadband cable with an RJ45 plug to the test socket?

 

Sorry to ask but maybe I have misunderstood.

 

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athlonoc
Contributor
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Message 8 of 16

Re: Additional Cabinets

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I've grabbed an old filter to plug into test socket to give me an RJ11 socket for the HH6 cable, however all I get is a flashing purple light which means I'm not connected.

 

Not having any luck with the test socket to give you another reading.

 

Is it essential or does the original reading mean anything positive or negative.

 

Lee

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john46
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Message 9 of 16

Re: Additional Cabinets

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the test socket eliminates any internal wiring and should give you the best possible connection
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athlonoc
Contributor
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Message 10 of 16

Re: Additional Cabinets

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Hi and thanks

 

I kind of get that and its my direct link to the outside world, but I have a socket (test socket ) for a phone cable not a socket for an RJ11 connector.

 

My question is am I needing to get an adapter to enable me to plug in the cable from the HH6 which has an RJ11 connector and not the longer wider adaptor used for phones.

 

My master socket has it's own socket for the RJ11 which is where I currently plug in the broadband cable from my HH6.

 

Is this going to work?

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