I live in IP5 area and all of the fibre cabinets are being doubled up. This is due to high demand I assume as orignal cabinets are getting full or near to full and they have decided to add a second next to all existing ones.
My question to the forum is this:-
For 4 years I connected as 33Mb from inception of Infinity and can't get any higher speed. That's fine but about 2 months ago I checked line speed as in last four years my household devices has tripled. The on-demand services and on-line gaming etc has meant I see slower downloads / lagging on PC games etc. So upon checking I now connect at 22Mb. That's a third loss and I believe it's due to high demand and my speed is being throttled but BT will not come clean and confirm this. I have two open faults. I have raised four in all with engineer visits booked only to get calls nearer the visit day to say don't need to see you, it's a fault outside and away from your home. Trouble is no-one seems to confirm or deny that it might be that my line is beng restricted due to demand and is not technically a fault.
Is my theory right or just purely co-incidental.
I live in a new build home of 9 years
I use Smart Hub (HH6) to deal better with multiple wifi devices.
My downstream sync speed is 22Mb.
My router connects to master socket - tried several new cables to connect.
I now have another engineer visit booked for 29th September and wanted to know what otehr peoples thoughts were.
Solved! Go to Solution.
Telephone Number XXXXXXXXX on Exchange KESGRAVE is served by Cabinet 24
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
This line is on a Market B Exchange.
For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
0 Days, 1 Hours 19 Minutes 17 Seconds
7.92 kbps / 22.40 kbps
Maximum data rate:
7923 / 32530
6.1 / 9.1
0 / 263
VPI / VCI:
Data sent / received:
9 MB Uploaded / 183 MB Downloaded
2.4 GHz wireless network name:
2.4 GHz wireless channel:
5 GHz wireless network name:
5 GHz wireless channel:
Yes I can do that.
What do I need to do once I've connected to test socket?
Do I reset HUB
or Just unplug then power up?
Or do nothing?
The test socket is a phone connector not an RJ45
How can I connect the broadband cable with an RJ45 plug to the test socket?
Sorry to ask but maybe I have misunderstood.
I've grabbed an old filter to plug into test socket to give me an RJ11 socket for the HH6 cable, however all I get is a flashing purple light which means I'm not connected.
Not having any luck with the test socket to give you another reading.
Is it essential or does the original reading mean anything positive or negative.
Hi and thanks
I kind of get that and its my direct link to the outside world, but I have a socket (test socket ) for a phone cable not a socket for an RJ11 connector.
My question is am I needing to get an adapter to enable me to plug in the cable from the HH6 which has an RJ11 connector and not the longer wider adaptor used for phones.
My master socket has it's own socket for the RJ11 which is where I currently plug in the broadband cable from my HH6.
Is this going to work?