How have you had FTTP installed but don’t have a provider , do you mean you have moved into the property and there is an ONT , presumably used by a previous occupant, but their service is now turned off and you are being unsuccessful in signing up to a provider, ( so it wasn’t you that had FTTP installed ) or is it a new build , where OR have installed the ONT before the property was handed over by the developer to you ?, if neither , how did OR do this ‘install’ without an order , how did they get into the property if they were never asked to visit by a provider or developer ?
If it’s a new build, quite often when the ONT is fitted , the developer and OR are using the plot number not the house number , how and when this is altered to the house number and who is responsible for it is unclear , if you want to use BT then you can always phone in your order .
