Admin Password not working, need to check settings

[curtispro]

Hi this is my first post so go easy on me.

I have recently experienced a dramatic drop in my wifi speed, I contacted BT customers support who carried out checks to my broadband system and couldn't find anything wrong, I contacted them again last night and they carried out a remote desktop access via a lap top and checked the system and said again that its all ok.

I have been reading this forum over that last couple of days and I have been trying to access the settings on my router but the "admin password" is not allowing me access!!!!!

I have reset the modem and pressed the "reset to default" button and it still won't let me in.

I have a home hub 2 and the external speed using BT's speed test is 8.25meg but my wifi speed has is only allowing me just under 1 meg and sometimes 1.8meg.

Before this drop in speed I was able to view HD with 5.1 sound from my mac to my apple TV instantly via wifi now this is a non event and all other equipment used throughout the house is nearly rendered useless.

Any idea how I can get into the settings so I can post up my details for you experts to look at and give me some pointers.

It is a little bit awkward for me to connect everything up via ethernet but can be done if required (but would render air play useless)

Thanks in advance

Jon

[john46]

Until you can post your ADSL stats it is very hard to advise you further

[curtispro]

Thats the problem john, my admin password is not working (the one on the back of the home hub 2) so I can't obtain the ADSL stats.

[john46]

Have you tried a full factory reset by using a paper clip in the factory reset button

[curtispro]

Yes I have done that, do you have to press the button in for a while or just hear the click?

[john46]

this link may help you http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

[curtispro]

Hi John, i'm in the system now 

These are my ADSL stats and the download speed looks fine (but i'm no expert)

ADSL line status

Connection information

Line state	Connected
Connection time	0 days, 0:20:12
Downstream	8,128 Kbps
Upstream	448 Kbps

ADSL settings

VPI/VCI	0/38
Type	PPPoA
Modulation	ITU-T G.992.1
Latency type	Fast
Noise margin (Down/Up)	7.4 dB / 21.0 dB
Line attenuation (Down/Up)	21.0 dB / 12.0 dB
Output power (Down/Up)	19.8 dBm / 12.2 dBm
Loss of Framing (Local)	0
Loss of Signal (Local)	0
Loss of Power (Local)	0
FEC Errors (Down/Up)	0 / 0
CRC Errors (Down/Up)	0 / N/A
HEC Errors (Down/Up)	N/A / 0
Error Seconds (Local)	0

Hide Details

[Ectophile]

You're on ADSLMax (not the newer ADSL 2 or 2+).  Given that ADSLMax is limited to 8M maximum, your connection is as fast as it could possibly be.

[DS]

Sounds like wifi interference to me

[Keith_Beddoe]

A speed test needs to be done using Ethernet, as the wireless on the HH2 could be on its way out.