Advice Required

[megacity4]

Recent line fault. Now fixed. Speed low @ 256Kbps. Now doubled (4 days ago) to 512Kbps. Been connected for nearly 5 days. See stats below. How long do I have to wait for speed to return to normal. Normal being around 2.2Mbps on my stats.
Also, there was a note on my account to say LEAVE ON INTERLEAVED. Long line and last engineer said my line can't cope well with FAST latency type.
ADVICE PLEASE.....

ADSL line status

Connection Information

Line state Connected
Connection time 4 days, 23:16:08
Downstream 576 Kbps
Upstream 447 Kbps

ADSL Settings

VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Fast
Noise margin (Down/Up) 17.1 dB / 17.1 dB
Line attenuation (Down/Up) 66.0 dB / 41.4 dB
Output power (Down/Up) 2.5 dBm / 1.2 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 924500
CRC Errors (Down/Up) 464 / 585626
HEC Errors (Down/Up) 179 / 0
Error Seconds (Local/Remote)

[Keith_Beddoe]

See this post

https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/How-to-speed-up-return-to-normal-ADSL-speeds...

[megacity4]

10 days it is then. I may be back. Thanks. Mega.

[megacity4]

Keith. Hope you are well. My broadband and I, are not. Been 10 days now. What do you suggest?


Connection Information

Line state Connected
Connection time 10 days, 00:30:33
Downstream 576 Kbps
Upstream 447 Kbps

ADSL Settings

VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Fast
Noise margin (Down/Up) 16.5 dB / 16.9 dB
Line attenuation (Down/Up) 66.0 dB / 41.4 dB
Output power (Down/Up) 2.6 dBm / 1.2 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 924500
CRC Errors (Down/Up) 866 / 586107
HEC Errors (Down/Up) 335 / 0
Error Seconds (Local/Remote) 845 / 286515

[RogerB]

At that line's attenuation, which is pushing it, you'll need help with that. DLM would normally repair a connection over a 10 day period if it saw improvements beyond what the line data is sugggesting. It's profile banded and can take weeks to come out left alone. I suggest you get moderator help with that, and a reset. (and an interleaved one at that)

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

First try a single restart, as @RogerB has suggested, and see if the connection speed improves.

[megacity4]

Restart. No change. Why has my account flipped to FAST? Why has the flag on my account been ignored. Useless.
ADSL line status

Connection Information

Line state Connected
Connection time 0 days, 00:00:17
Downstream 576 Kbps
Upstream 447 Kbps

ADSL Settings

VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Fast
Noise margin (Down/Up) 15.5 dB / 17.0 dB
Line attenuation (Down/Up) 66.1 dB / 41.4 dB
Output power (Down/Up) 2.8 dBm / 1.2 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 924500
CRC Errors (Down/Up) 0 / 586115
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 0 / 286516

[JohnC2]

Hi @megacity4 Sorry you have not seen any improvement over the last 10 days. 

Drop us over your details and we will be happy to see what's going on and help you with this. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

[megacity4]

Thanks John. Done.

[megacity4]

Any update?