I was wondering if you could help me. I live in the countryside and wouldn't you guess it, I get slow internet speeds. Obviously I don't expect superfast broadband but I just want to see if there is any other reason to my slow speeds other then my distance from the exchange (which I believe is 4.3Km, a long distance I know).
I am posting my router statistics (BT HomeHub 3) and the BT Wholesale Performance test report. Essentially I am curious whether old wiring or noise on the line is playing an issue. I'm certainly no expert but my home is quite old and I'm not sure when the wiring was installed so I'd really appreciate any advice. I've also just emailed BT Customer support about resetting the IP Profile as it has been extremely slow ever since the outages due to last weeks weather playing havoc. Any advice appreciated.
Thanks very much.
ADSL Line Status
Line state: Connected
Connection time: 4 days, 11:07:43
Downstream: 2.125 Mbps
Upstream: 448 Kbps
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 5.8 dB / 12.0 dB
Line attenuation (Down/Up): 63.5 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 12.3 dBm
FEC Events (Down/Up): 0 / 91
CRC Events (Down/Up): 6871 / 77
BT Wholesale Broadband Performance Test:
Download Speed (Mbps): 1.25
Upload Speed (Mbps): 0.31
Ping Latency(ms): 43.88
Thank you for such a fast reply.
There is the further diagnostic test below. The strange thing is I was getting around 3-3.5mbps downstream a week ago but with the frequent disconnections due to the weather I have a bad feeling the exchange has downgraded my line.
1. Best Effort Test:
Download Speed : 1.5 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
many router only show a max of 63.5db as attenuation and more than often the actual attenuation is a lot higher so your conenction speed is good with profile and download speed to match