cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
330 Views
Message 1 of 5

Advice re the 'three day wait' for speed re-set please...?

I've had on-going issues with ADSL and phone line for months. Eight engineer visits now - various parts of the internal and external wiring replaced - now completely new socket, drop-line, BT filter, the works.

B/band is plugged directly into main socket, and we have no extensions connected.

 

Latest engineer visit was yesterday, and a fault tracked to 513 metres away - engineer and a mate fixed a 'fault in a joint', and got a note through the door (I'd left by then) from the BT openreach team saying 'hopefully fault has cleared'.

Got an automated text form BT asking me to please wait up to three days for broadband speed to get up to normal.

 

Noisy phone line has certainly now gone, and we're not getting b/band 'drop-outs' as before, but VERY slow. 0.2BMs or thereabouts. Now I like a bit of nostalgia as much as the next guy, but I don't really want to return to the days of dial-up!

 

So the question, please, is can we really expect things to improve over the next couple of days if it's as slow as this? On the good days, we used to get 12MBs regularly. I miss it... I'm just concerned that if it's as slow as this there is still a fault somewhere, and I might need to crack on and go the the laborious process of convincing the people on the phone that I need another engineer visit.

Thanks.

 

 

0 Ratings
4 REPLIES 4
Highlighted
Distinguished Sage
Distinguished Sage
320 Views
Message 2 of 5

Re: Advice re the 'three day wait' for speed re-set please...?

it is possible that your line is now recovering from all the drops in connection including the work done by the engineer so
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Beginner
295 Views
Message 3 of 5

Re: Advice re the 'three day wait' for speed re-set please...?

Hi -

Thanks for the standard reply. 'Boilerplate' I think they call in the US. Are you sure you don't work for BT??!

I think the first sentence anwsered what I was after - just is it at all possible that speed could take so long to 'settle down' from 0.2 to 12, or does the strikingly low initial speed mean something must still be wrong somewhere.

I'll wait another couple of days. If anyone's interested in the outcome, please leave a reply and I'll re-post about what happens.

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
291 Views
Message 4 of 5

Re: Advice re the 'three day wait' for speed re-set please...?

without the stats which are standard requests it is impossible to say what is wrong and how to go about fixing it

 

if you have read some of the posts on the forum you will see that everyone on the forum is a customer just you and I and only BT employees are the forum mods

 

posting the information will show if you have a high noise margin or whether you have a very high noise margin and are now in a banded profile which should recover on it's own but sometimes requuires mod assistance to get you speed back

 

BTspeedtester results will help show if there is a throughtput problem

 

still you can sit and do nothing and maybe it will fix itself - up to you



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Expert
284 Views
Message 5 of 5

Re: Advice re the 'three day wait' for speed re-set please...?

Hi doctored,

 

Would you go to the doctor and ask him to investiagte a pain without telling him where the pain was ?

Alternatively if you ARE THE DOCTOR you would need the patient to tell you where the pain is. 

 

 

Best regards,
dfenceman
0 Ratings