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pippincp
Sage
460 Views
Message 11 of 14

Re: After engineer visit, i am told there is nothing wrong with connection

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Don't do any more speed tests. The last one you have conducted will provide the info the mods need to investigate.

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PaddyB
Moderator
Moderator
456 Views
Message 12 of 14

Re: After engineer visit, i am told there is nothing wrong with connection

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Hi @idmanager,

 

Thank you for running that speed test. I've raised this with BT wholesale for investigation. I'm out of the office tomorrow but I've asked my colleague @RobbieMac to follow this up for me. He'll be in touch as soon as we have an update.

 

Thanks

 

PaddyB

idmanager
Aspiring Contributor
390 Views
Message 13 of 14

Re: After engineer visit, i am told there is nothing wrong with connection

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just a big thankyou, for fixing my connection, i have just got home and checked my speed, and back to normal, thanks again

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PaddyB
Moderator
Moderator
331 Views
Message 14 of 14

Re: After engineer visit, i am told there is nothing wrong with connection

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Hi @idmanager,

 

Thank you for taking my call today. BT Wholesale identified and fixed a configuration error at the exchange. I'm really happy to hear that your speeds have returned to normal Smiley Happy

 

Thanks

 

PaddyB

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