We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Don't do any more speed tests. The last one you have conducted will provide the info the mods need to investigate.
just a big thankyou, for fixing my connection, i have just got home and checked my speed, and back to normal, thanks again
Thank you for taking my call today. BT Wholesale identified and fixed a configuration error at the exchange. I'm really happy to hear that your speeds have returned to normal