for the last month i have had very poor and some times no connection at all, working late hours by the time i get home the call to BT is to the overseas call centre, having done a week of reset the hub, check the speed and i will call you back tomorrow, i have finally got a engineer visit today, and the outcome is nothing is wrong, your expecting to much from the connection, Now for the last 3-4 years i have had a 79,999 / 20,000 connection day and night, but something has gone wrong and i am out of ideas, is it time for a move to another ISP to get this sorted, the connection is still full but there is no thoughtput, this is one of the better speed tests.
Solved! Go to Solution.
Classic symptoms of congestion.
So, will this get fixed, i got a call back from second line support last night and he said he could not book another engineer as there is no fault, so where do i stand now, is it worth me phoning in the day time to get to uk customer service and see if they can help ? any ideas, or do i just go to cancellations and find another ISP
I'll be able to the network side of thing to see if there is any known issue reported for your exchange. Please can you send me in your details using the "Contact The Mods" link found in my profile?
Thank you for sending in your details. I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today. I've checked the network side of thing and unfortunately it isn't picking up an known issues at your exchange.
In order for me to chase this with wholesale, please can you run an up to date speed test using the link http://www.speedtest.btwholesale.com/
You'll need to run this test when you notice the slow down. Once the first test completes please can you run the "Further Diagnostics"?
Once you have run that test, please post back the results and I'll follow up with BT wholesale.
Hi PaddyB, sorry i missed your call, left my phone in office, but here is a speed test i have just done