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Longway
Contributor
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Message 1 of 33

After years of 63Mbs speed dropped overnight to 50Mbs. Can anything be done?

Since taking Infinity in 2014 when FTTC became available to my address I've consistently got about 63Mbs. I was originally told to expect about this speed. The minimum guaranteed speed sold by BT Internet is 55Mbs. Overnight on the 8th of February my speed dropped to 50Mbs. I've contact BT who've twice arranged for Openreach to restore the lost speed. Both times they've stayed in my address and attempted to find fault with the house wiring and left without recovering the lost speed. Both times Openreach have said that my line is performing as fast as it can. This would be plausible if the line hadn't every achieved the originally supplied speed.

 

I have raised a complaint and they are going to send another engineer.

 

If they still can’t fix this should I just abandon BT and move over to Virgin Media which is available to my address?

 

Ps, my property is sandwiched between two road. I am served from the front but know the one at the back’s lines can achieve 63Mbs, which would solve this and allow be to stay with BT.

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32 REPLIES 32
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 33

Re: After years of 63Mbs speed dropped overnight to 50Mbs. Can anything be done?

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.


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Longway
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Message 3 of 33

Re: After years of 63Mbs speed dropped overnight to 50Mbs. Can anything be done?

Connection Info.jpg

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Keith_Beddoe
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Message 4 of 33

Re: After years of 63Mbs speed dropped overnight to 50Mbs. Can anything be done?

Which BT Home hub are you using?

 

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Longway
Contributor
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Message 5 of 33

Re: After years of 63Mbs speed dropped overnight to 50Mbs. Can anything be done?

Currently I'm using the original setup of a BT Openreach Huawei HG612 which is then linked to a Asus Rt-AC68U.

The modem is still locked. I'm loathed to unlock it as if this can't be resolve I will more than likely migrate to VM and don't want to be liable for it.

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Keith_Beddoe
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Message 6 of 33

Re: After years of 63Mbs speed dropped overnight to 50Mbs. Can anything be done?

Unless you can see the actual connection speed, its going to be difficult to find the problem.

Apart from unlocking the modem, or using a BT Home hub 5 or 6.

 

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Webby
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Message 7 of 33

Re: After years of 63Mbs speed dropped overnight to 50Mbs. Can anything be done?

Liable for what? You own the modem. Openreach don't want it back,
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Longway
Contributor
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Message 8 of 33

Re: After years of 63Mbs speed dropped overnight to 50Mbs. Can anything be done?

Once I have the stats for the line how does that help?

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licquorice
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Message 9 of 33

Re: After years of 63Mbs speed dropped overnight to 50Mbs. Can anything be done?

It is also extremely trivial to unlock.

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Keith_Beddoe
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Message 10 of 33

Re: After years of 63Mbs speed dropped overnight to 50Mbs. Can anything be done?


@Longway wrote:

Once I have the stats for the line how does that help?


Then its possible to see whether your connection speed is within range A, as shown on the broadband availability results.

60.8Mbs to 80Mbs

 

It the connection speed that matters, as actual download speed is going to vary depending on how much network congestion there is. Which is a common problem with some providers that give you a 300Mbs connection speed, but actual download speed can be a small fraction of that.

 

 

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