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Grahame-M
Aspiring Contributor
1,913 Views
Message 1 of 8

All Emails Blocked

Anyone  having problems receiving emails into Btinternet

 

I received a Text from BT on Wednesday, advising my Email System had been compromised.

 

I reset  passwords.

 

But since then I have received no emails.

 

Best idea Technicians have come up with so far was to check if Email Forwarding was on.  (which it isn't)

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,912 Views
Message 2 of 8

Re: All Emails Blocked


@Grahame-M wrote:

Anyone  having problems receiving emails into Btinternet

 

I received a Text from BT on Wednesday, advising my Email System had been compromised.

 



Never heard of that, sounds like a scam to get access to your account.

 

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Grahame-M
Aspiring Contributor
1,871 Views
Message 3 of 8

Re: All Emails Blocked

Hi Keith,

 

A mystery grows then.

 

Support contacted me today and took over my Email System.

 

Tecnician was confused  when in Email Account Settings, he found Mail Server Adress as :-

 

be27.bt.int.cpcloud.co.uk

 

He tried to change to  "mail.btinternet.com" but could not and onleaving it got message

 

You cannot add an emailaccount with this domain.

 

I was left being asdvised further contact would be made.

 

This evening, I am suddenly seeing emails again on the sever.

 

Any thoughts ??

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,869 Views
Message 4 of 8

Re: All Emails Blocked

Not really, the BT mail system has a mind of its own. I use Gmail instead.

 

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cljxr27
Contributor
1,846 Views
Message 5 of 8

Re: All Emails Blocked

yes had the same problem reset password via the pin sent from BT but still cannot receive emails on my account but can send emails.  When i log into web mail i get error code 50001 so not sure if this is causing problem

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cljxr27
Contributor
1,831 Views
Message 6 of 8

Re: All Emails Blocked

When I send an email to myself from another account i get a messagfe reply to say that delivery has been delayed

and diagnostics info for administrators  Generating server EVMED01-UKBR.bt.com

 

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cljxr27
Contributor
1,802 Views
Message 7 of 8

Re: All Emails Blocked

This is the message i get back after about 3 hours not sure if someone from Admin can take a look

 

(note sending emails from my btinternet account is not a problem, I just cannot receive any)

 

Remote Server returned '< #4.4.7 smtp;400 4.4.7 Message delayed>'

 

Original message headers:

 

Received: from E07HT05-UKBR.domain1.systemhost.net (193.113.197.167) by EVMED01-UKBR.bt.com (10.216.161.31) with Microsoft SMTP Server (TLS) id 14.3.319.2; Sun, 23 Apr 2017 10:50:07 +0100 Received: from rew09926dag03c.domain1.systemhost.net (10.55.202.26) by E07HT05-UKBR.domain1.systemhost.net (193.113.197.167) with Microsoft SMTP Server (TLS) id 8.3.342.0; Sun, 23 Apr 2017 10:50:08 +0100 Received: from rew09926dag03a.domain1.systemhost.net (10.55.202.18) by rew09926dag03c.domain1.systemhost.net (10.55.202.26) with Microsoft SMTP Server (TLS) id 15.0.1210.3; Sun, 23 Apr 2017 10:49:26 +0100 Received: from rew09926dag03a.domain1.systemhost.net ([fe80::7435:4f16:3bb0:80ed]) by rew09926dag03a.domain1.systemhost.net ([fe80::7435:4f16:3bb0:80ed%12]) with mapi id 15.00.1210.000; Sun, 23 Apr 2017 10:49:26 +0100 From: <xxxxxxx@bt.com> To: <xxxxxxxxx@btinternet.com> Subject: RE: testtest sunday Thread-Topic: testtest sunday Thread-Index: AdK8FuMxZWWpfaXAQLCOZY9fvQMNgg== Date: Sun, 23 Apr 2017 09:49:25 +0000 Message-ID: <2fc0cc2b094d400881425dd0a57add44@rew09926dag03a.domain1.systemhost.net> Accept-Language: en-GB, en-US Content-Language: en-US X-MS-Exchange-Organization-AuthAs: Internal X-MS-Exchange-Organization-AuthMechanism: 04 X-MS-Exchange-Organization-AuthSource: rew09926dag03a.domain1.systemhost.net X-MS-Has-Attach: X-MS-Exchange-Organization-SCL: -1 X-MS-TNEF-Correlator: x-ms-exchange-organization-originalsize: 5544 x-ms-exchange-organization-originalarrivaltime: 23 Apr 2017 09:49:25.4650 (UTC) x-ms-exchange-organization-messagesource: StoreDriver x-ms-exchange-transport-fromentityheader: Hosted x-ms-exchange-organization-fromentityheader: Hosted x-ms-exchange-organization-messagedirectionality: Originating x-ms-exchange-organization-id: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-Organization-BCC: x-ms-exchange-organization-originalclientipaddress: 10.216.161.24 x-originating-ip: [10.216.161.24] x-ms-exchange-organization-originalserveripaddress: fe80::7435:4f16:3bb0:80ed%12 x-ms-exchange-organization-messagehighprecisionlatencyinprogress: LSRV=rew09926dag03c.domain1.systemhost.net:TOTAL-HUB=0.296|SMRDI=0.012|SMRCL=0.122|SMRCR=0.263|SMRC=0.264|SMR=0.276|CATRS-Transport Rule Agent=0.004| CATRS-Index Routing Agent=0.007|CATRS=0.013|CCC=0.004|CATCM-McAfeeTxRoutingAgent=0.006| CATCM=0.006|CAT=0.027;2017-04-23T09:49:26.565Z x-ms-exchange-organization-network-message-id: e7db2b28-bb48-48e6-85a1-08d48a2e0751 x-ms-exchange-forest-arrivalhubserver: rew09926dag03c.domain1.systemhost.net x-ms-exchange-organization-cross-premises-headers-processed: rew09926dag03c.domain1.systemhost.net x-ms-exchange-organization-hygienepolicy: Standard x-ms-exchange-organization-messagelatency: SRV=rew09926dag03a.domain1.systemhost.net:TOTAL-SUB=0.803|SA=0.718|MTSSDA=0.003|MTSSDC=0.003|MTSSDMO=0.069;MTSS|MTSSD x-ms-exchange-organization-recipient-limit-verified: True x-ms-exchange-organization-transport-properties: DeliveryPriority=Normal x-ms-exchange-organization-prioritization: 1 x-ms-exchange-organization-rules-execution-history: TransportVersioned.Silently drop email from addresses/domains%%%TransportVersioned.rule 1%%%TransportVersioned.Rule 2%%%TransportVersioned.rule 3%%%TransportVersioned.rule 4%%%TransportVersioned.rule 5%%%TransportVersioned.rule 6%%%TransportVersioned.rule 7%%%TransportVersioned.rule 8%%%TransportVersioned.Rule 9%%%TransportVersioned.rule 10%%%TransportVersioned.rule 11%%%TransportVersioned.rule 12%%%TransportVersioned.Rule 13%%%TransportVersioned.rule 14%%%TransportVersioned.rule 15%%%TransportVersioned.rule 16%%%TransportVersioned.Rule 17%%%TransportVersioned.Rule 18%%%TransportVersioned.Rule 19%%%TransportVersioned.rule 20%%%TransportVersioned.Rule 21%%%TransportVersioned.Rule 22%%%TransportVersioned.Test%%%TransportVersioned.Rule 30%%%TransportVersioned.Rule 25%%%TransportVersioned.Rule 26 x-ms-exchange-forest-rulesexecuted: rew09926dag03c x-ms-exchange-forest-indexagent-0: AAHuAAAADwAAAx+LCAAAAAAABAAdTstugzAAcyBpIFN22BfkA1g12F OctksPlbZJjGMvFLJCB2FKUj5qX7m0liXLlmz5jyxHs6hdNpnlZ+zc spNCitszPu1wGEwzqnftXHPQl1CKjZ2nUlUn32v7Pdsu22bbuTdZ/V E9PeSqkuJLG1+qolBvv3YYVXGXP6s8L+9fpKjnUrW9HZwfjF43XTO5 /PF1H5zX1mi/bucpDJz2R92GDa+dP/+pLwpQ8AQ3CVKOa4qVwBVBRM FW4ARxSCICGYiYYUUJYwQMgTwCTQkUBEcSWjEYR0qR0H91w1/yAAEA AAEK+AE8P3htbCB2ZXJzaW9uPSIxLjAiIGVuY29kaW5nPSJ1dGYtMT YiPz4NCjxFbWFpbFNldD4NCiAgPFZlcnNpb24+MTUuMC4wLjA8L1Zl cnNpb24+DQogIDxFbWFpbHM+DQogICAgPEVtYWlsIFN0YXJ0SW5kZX g9IjExMyIgUG9zaXRpb249Ik90aGVyIj4NCiAgICAgIDxFbWFpbFN0 cmluZz5jaHJpc3RpbmUuYWRhbXMxNUBidGludGVybmV0LmNvbTwvRW 1haWxTdHJpbmc+DQogICAgPC9FbWFpbD4NCiAgPC9FbWFpbHM+DQo8 L0VtYWlsU2V0PgENAmVuAQ7OAVJldHJpZXZlck9wZXJhdG9yLDEwLD A7UmV0cmlldmVyT3BlcmF0b3IsMTEsMTtQb3N0RG9jUGFyc2VyT3Bl cmF0b3IsMTAsMDtQb3N0RG9jUGFyc2VyT3BlcmF0b3IsMTEsMDtQb3 N0V29yZEJyZWFrZXJEaWFnbm9zdGljT3BlcmF0b3IsMTAsMDtQb3N0 V29yZEJyZWFrZXJEaWFnbm9zdGljT3BlcmF0b3IsMTEsMDtUcmFuc3 BvcnRXcml0ZXJQcm9kdWNlciwyMCwy x-ms-exchange-forest-indexagent: 1 711 x-ms-exchange-forest-emailmessagehash: 862EEDF9 x-ms-exchange-forest-language: en x-ms-exchange-organization-processed-by-journaling: Journal Agent Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable MIME-Version: 1.0 X-MS-Exchange-Organization-ContentConversionOptions: False;00160000;False;;iso-8859-1 Return-Path: xxxxxxxxxx@bt.com X-MS-Exchange-Forest-MessageScope: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-Organization-MessageScope: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-Organization-MessageLatencyInProgress: LSRV=EVMED01-UKBR.bt.com:TOTAL=0;2017-04-23T09:50:07.752Z

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cljxr27
Contributor
1,792 Views
Message 8 of 8

Re: All Emails Blocked

Well after reprting it to first line support  i then got a call from second line who couldnt find a problem but 2 hours later emails start to come thro, They suspect "as I was expecting becoz of route traffic its happening
Yet I have raised it to the supplier engineers to assure that "  I will talk to them on wednesday to find out what the fix was

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