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fletchrs
Beginner
235 Views
Message 1 of 3

All I want for Christmas is Infinity

It was all going so well. The HH5 arrived 3 days ago, the phone line was switched on the right day, I've waited for the broadband switch until after midnight and....still In Progress!

The BT engineer is coming on Tuesday and I really hope the broadband is at least active by then so I can be left with a working connection. Actually I hope it comes on today and I can plug the HH in myself, I'm having to rely on my phones broadband connection.

Should I call the helpline to help this along or would I be wasting my time?

Thanks
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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
227 Views
Message 2 of 3

Re: All I want for Christmas is Infinity

Have you tried plugging in the HH5, to see if it works?

 

The online tracking is not always up to date.

 

Unless you have ordered Infinity 2, then a home visit is not needed, as its self install.

 

It Openreach that do the work, so the BT helpline would be a waste of time.

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lines_man
Aspiring Expert
220 Views
Message 3 of 3

Re: All I want for Christmas is Infinity

Not all Infinity 1's are Self Install.......
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