For several years now I have been waiting to order BT Superfast Broadband.
I have "registered my interest" countless times - never had any response.
Today, not for the first time, I used the Openreach line/address checker here - https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx
When I enter my postcode and my house number - and hit the "GO" button - it returns "We are exploring solutions".
However, if I do this using the house number for every other house in my street - almost all of them return "SUPERFAST ACCEPTING ORDERS".
I know that the local exchange (Kingsmead, Bath) is Fibre/Superfast enabled.
I know that the nearest street cabinet (16) is Fibre/Superfast enabled.
What I don't know is why I am not able to place an order for Fibre/Superfast.
I believe that the BT Moderator can get my number in the database updated - so that I can place an order.
If this is true - Please do this or let me know what process I need to follow in order to do this!
When I use the checker on my house number - it does not return a cabinet number.
The street concerned comprises a terrace of 12 properties (several sub-divided into flats) - our property sits (approximately) in the middle of the terrace.
The Openreach checker lists cabinet number 16 for the properties either side of mine i.e. my immediate neighbours - is it likely that there would be an entirely different cabinet just for my property?
It is possible you have an exchange only line but until you can enter a telephone number into the checker we won't know.
Well, using the landline number returns the same information as using my postcode & house number - and you would appear to be correct - for some reason I would appear to have an Exchange Only telephone line - or at least I assume that the "EO Line" element returned by the checker signifies "Exchange Only"?
Exchange name: Bath Kingsmead
Exchange status: Fibre enabled
Cabinet number: -
Technology: Pending - EO Line
What options are available to me in these circumstances?
"Unless there's a records issue, in which case, if you're a BT customer, the mods may be able to ask Openreach to investigate. "
Which was my original request when I posted in this forum...
So, how do I request that the moderators do that?
You can't, we can and I've done it for you.
If you're on an EO line we currently will not be able to provide you with our FTTC service since you aren't connected through a cabinet. We can double check it for you to make sure that the routing is correct. You can reach us by clicking on my user name and then on contact the mods. It may take us a few working days before we are able to get back to you.