All Sent Mail has disappeared

[davidashcroft]

Hi,

I've pursued this with BT and shockingly they tell me the sent mail is irretrievable! the folder seems to empty every few days. There must be a way to a) get the old sent mail back and b) stop it from disappearing.

[albertj]

Hi @davidashcroft 

Welcome to the Community!

Could you let me know how you access your mail? Through your web browser, Outlook, iOS Mail etc.

Thanks

[Andy_N]

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@davidashcroftwrote:

Hi,

I've pursued this with BT and shockingly they tell me the sent mail is irretrievable! the folder seems to empty every few days. There must be a way to a) get the old sent mail back and b) stop it from disappearing.

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Hi, welcome to the forums.

Sounds like you're using webmail via a browser only. Are you with BTYahoo or BTMail? Webmail shows a Yahoo image top left for BTYahoo.

Unless you specifically need to only use webmail - the best thing to do is use a mail client (e.g. Thunderbird, Claws Mail) - that way you effectively control the system. Setting up as IMAP is essential.

If you are using a device like smartphone/tablet etc - are you deleting them from that device? If you do, it will sync with the server and delete them.

[davidashcroft]

Hi - BTMail

Certainly in future I will use a mail client (although that shouldn't be necessary - one expects BT not to lose your mail!) - however in the meantime - how can I get my sent mail retrieved?

[davidashcroft]

And no - its definitely not that they've been deleted from another device...

In fact I know of a friend who has the exact same problem. Can technical support look into this please? BT support have failed to call me back twice now.