Welcome to the community forum. I'll be able to look into this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
I'm getting the same problem as lisalou1977 described. The premium channels show clear for about 5 seconds, then scramble (or at least go very very pixelated) and the IPC6023 error comes up. I received and installed the youview box yesterday. Internet connection is infinity at 37mbps download.