Almost 8 weeks without broadband connection!

[Keith_Beddoe]

@gattopardo20 

Provided you have the home hub plugged directly into the small broadband socket, and the phone plugged into the phone socket, it should work. No microfilters must be used here.

If you can reply to the private message sent by @DanielS , who is in fact a BT Employee, then this will be investigated, as it should have been sorted by Openreach, a long time ago.

You can read you private messages on this link https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

[Keith_Beddoe]

@gattopardo20 

Its possible that the filter within the faceplate is faulty, so there is one other thing you can try, but it would need a microfilter and you would need to unclip the front section.

[gattopardo20]

Thank you. I don't think I could take the front off the socket. Just the idea of it makes me nervous. 

[Keith_Beddoe]

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@gattopardo20 wrote:

Thank you. I don't think I could take the front off the socket. Just the idea of it makes me nervous. 

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If its the socket that you said, then its just clipped on. They have been known to make a poor connection, but this would have also affected the phone.

Anyway, if you have connected it up correctly, then it should work, provided Openreach have made the correct connections in the cabinet.

I think you are going to have to let @DanielS , or one of the BT moderation team sort this out, they will need to get Openreach involved.

[gattopardo20]

Thank you, Distinguished Sage,

The engineer who put the new socket in had been with BT as an engineer for several decades before continuing with them when it became OpenReach. I trusted him and am as sure as I can be that he fixed the new socket in correctly and, yes, the phone works fine. But thank you very much for your input. I feel that a resolution cannot now be too far away! 

[gattopardo20]

Two days after I first posted on this site, I got an email from BT saying that, before they could send out an engineer, they needed me to check my wiring. Really? An Openreach engineer had been at my property just a matter of weeks earlier, had checked the wiring, found it wanting in some respects, and had installed a new main Openreach socket. SURELY THIS INFORMATION IS ON BT'S COPIOUS RECORDS! However, being the dutiful citizen that I am, I followed their inane video and surprise, surprise: my wiring is perfect! I then fell into a pit of despair. How am I going to break through this impasse? How am I going to make people who seem unable to see sense, see it? Then, out of the blue, I get a phone call from an engineer who had been sent out ostensibly to fix my broadband several weeks earlier but had been stymied by the fact that my broadband is somehow linked to a telephone number that is not mine. He wanted to know whether my problem - now exactly 8 weeks old - had been resolved. I told him that it hadn't. He said he would speak to his manager. The upshot was that his manager came round the next day, got me to phone BT and then, after about an hour, succeeded in convincing a BT employee that my broadband problem is unfixable by the methods thus far employed (somewhat obvious, I would have thought, after 8 weeks of failed attempts) and that what was required was for my contract to be cancelled and  A NEW LINE BROUGHT INTO MY HOUSE. The date arranged for this to be effected is 21st October. Let's hope that FINALLY, after being without my own broadband connection since 17th August, some sort of normality will prevail from next Wednesday onwards. In the mean time, my draft letter of complaint to OfCom is nine pages long - and counting. BT should be ashamed of itself!