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Keith_Beddoe
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Message 11 of 22

Re: Alternative router for Infinity 2

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@amb1I am interested to know what actually happened after 20 minutes, did the light on the home hub change colour, or was it just a failure to connect on bothe Ethernet and wireless?

 

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amb1
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Message 12 of 22

Re: Alternative router for Infinity 2

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Hi @Keith_Beddoe yes the light stays blue but fails to connect to wireless. Devices say 'failed to obtain IP address' as well as 'AP not in use, internet connection too slow.' If we do manage to connect to WIFI on a device it says no internet connection. An Engineer visitied this week and said it is a fault with the router but this has happened with 3 Hub 6's now.

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Keith_Beddoe
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Message 13 of 22

Re: Alternative router for Infinity 2

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What about devices that are connected using an Ethernet cable, do they work?

 

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amb1
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Message 14 of 22

Re: Alternative router for Infinity 2

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With the last hub no (i connected my laptop directly to the router, it recognised the LAN connection but said no internet access) I haven't tried it with this hub yet as only got it last night.
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Keith_Beddoe
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Message 15 of 22

Re: Alternative router for Infinity 2

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Try it with the new home hub, you may need to delete the existing LAN connection if it comes up as unknown network.

 

 

The wireless message you are seeing is possibly an Android issue.

 

See https://www.google.co.uk/search?q=AP+not+in+use%2C+internet+connection+too+slow

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amb1
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Message 16 of 22

Re: Alternative router for Infinity 2

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Thanks i'll try deleting the LAN connects as it did say unknown network last time.
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Keith_Beddoe
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Message 17 of 22

Re: Alternative router for Infinity 2

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@amb1 wrote:
Thanks i'll try deleting the LAN connects as it did say unknown network last time.

That message will come up whenever Windows detects a new network connection with a different hardware ID (Serial number).

Is security feature to warn you that the network has changed, and may no longer be private. Once you tell it that its a private connection, the warning will go away.

It prevents accidental sharing of files over a new connection, just in case its a public network.

 

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Keith_Beddoe
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Message 18 of 22

Re: Alternative router for Infinity 2

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There are also a couple of other issues that cause connection problems.

 

Try turning Smart Setup off.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...


 

If you have wireless devices that can connect to both 2.4GHz and 5GHz wireless bands, then you are strongly adviced to split the wireless bands so that the 5GHz SSID has a -5 on the end.

 

Then connect the device to the 2.4GHz SSID, unless you really need the 5GHz band, as that has a much shorter range.

 

Se example below

channel split.jpg

 

amb1
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Message 19 of 22

Re: Alternative router for Infinity 2

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Thanks for your help, i will give that a go tonight! 🙂

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g4jnw
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Message 20 of 22

Re: Alternative router for Infinity 2

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Im having this problem too so will also try turning off smart setup, if not then i'd also like opinions on an alternative.
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