When you submit the email to mods you join a queue of other customers waiting for mod assistance all of whom think their problem is priority hence why the mods reply in order of receipt. This can take 3/5 working days for mods to contact you either by phone or email
Nods, was just keeping any mods who come to this thread up to date with whats happening or any changes I notice incase it can help any.
The mods thankfully sorted everything out, I'm happily getting speeds now where I am actually able to do thing properly.
Thanks all to those who helped and hopefully these speeds stay stable until I'm able to get fibre optic!
Test done at 19:15.
Download speedachieved during the test was - 3.92 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Your DSL Connection Rate :5.02 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 4 Mbps
Thanks for update