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Distinguished Sage
Distinguished Sage
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Message 11 of 15

Re: Am I capped at 2mps?

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When you submit the email to mods you join a queue of other customers waiting for mod assistance all of whom think their problem is priority hence why the mods reply in order of receipt. This can take 3/5 working days for mods to contact you either by phone or email



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Contributor
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Message 12 of 15

Re: Am I capped at 2mps?

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Nods, was just keeping any mods who come to this thread up to date with whats happening or any changes I notice incase it can help any.

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Contributor
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Message 13 of 15

Re: Am I capped at 2mps?

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The mods thankfully sorted everything out, I'm happily getting speeds now where I am actually able to do thing properly.

Thanks all to those who helped and hopefully these speeds stay stable until I'm able to get fibre optic!

 

Test done at 19:15.

 

Download speedachieved during the test was - 3.92 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :5.02 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 4 Mbps

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Distinguished Sage
Distinguished Sage
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Message 14 of 15

Re: Am I capped at 2mps?

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Great

 

Thanks for update



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Moderator
Moderator
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Message 15 of 15

Re: Am I capped at 2mps?

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Glad we were able to get that sorted for you DavidMc1984.

Cheers

David
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