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Kel
Beginner
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Message 1 of 5

Am I getting the correct speeds?

Ok we got connected to BT infinity 2 last Thursday. When the engineer came he did a speed check which was reading 63.45mbps download and18.21Mbps upload. We also got this result via wifi speed check. We was fairly happy with that considering we had moved from AOL. Our predicted speed was 70-72mbps prior to sign up.

Our speed has been slow and each day it is dropping. We use wifi not Ethernet cable so I can only imagine you drop a little for wifi connection a posed to direct wire from device to Hub. However our speed test results are showing 20-30 Mbps and I'm wondering why this has changed so dramatically

I have just switched all devices off wifi and restarted the router and plugged in the laptop via the cable and run the test at
http://speedtest.btwholesale.com/

Results were 75.31Mbps download and 14.44Mbps upload.

Took off the cable and did the wifi speed test and drops dramatically to around 30-40Mbps. This falls even further if I turn wifi on with another device.

My question being should I receive faster speeds via wifi. Pages take just as long to load on the Internet. And in general I feel it's not up to scratch given the hype.

Home hub 5
Connected With DSL to socket to cab.

Would show you result images but not sure how to add them to the post.
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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Am I getting the correct speeds?

There are quite a few threads on this board about the home hub 5 wireless speed, so it may be worth reading a few of them, and see if you can determine the cause.

 

eg https://community.bt.com/t5/Other-Broadband-Queries/Home-Hub-5-Slow-wireless-speeds/m-p/1078476/high...

 

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legitimise_sailing
Distinguished Expert
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Message 3 of 5

Re: Am I getting the correct speeds?

To insert an image, press the button that looks like a tree on the Reply screen

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To say thanks for a helpful answer, please click the white star
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Kel
Beginner
764 Views
Message 4 of 5

Re: Am I getting the correct speeds?

I'm on ipad and it doesn't show this option but never mind.
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gg30340
Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: Am I getting the correct speeds?

If your speeds when connected by Ethernet are Ok it would obviously indicate a wireless problem, most likely interference.

 

There are a few things to try and improve this.

 

Try a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. This often sorts out wireless problems.

 

Download a Wifi Analyser app for you smartphone if you have one or use the free version of inSSider from forum member Keith Beddoe's website here

http://forumhelp.dyndns.info/software/insidder.zip

It will show you the wireless channels and which one your Homehub is on. You want to find the channel with the least congestion, ie. least number of users. Once you have that you need to change your homehub onto that channel. This will turn off "smart wireless" whic is not as smart as BT think.

See link how to change channel on homehub

 

http://bt.custhelp.com/app/answers/detail/a_id/14094

 

You should also check that the wireless network card drivers on your computers are up to date. Use the card manufacturers website rather than Windows which can be out of date.

 

Once you have done this try another speed best but don't reset the homehub again.

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