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barnsbury
Aspiring Contributor

‎21-10-2017 16h13 - edited ‎21-10-2017 16h31

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Message 1 of 2

Am I on a banded profile?

Hi,
 
I have had major issues with my phone line for a week with crackling on the line, which caused my broadband to regularly drop out (Infinity 2).  The Openreach engineer today fixed the fault (water corrosion on the pole in the street) but my broadband speed is slower than what I am used to. The upload was 14 and now it is 12 and the download speed was 56 and is now 46.
 
Dont know why this would happen and some goolgling has suggested my profile is now capped. Can someone please confirm?
 
This is my smart hub router stats:
 
Data rate:

12.41 Mbps / 46.02 Mbps

Maximum data rate:

12414 / 54747

Noise margin:

6.1 dB / 6.1 dB

Line attenuation:

18.4 dB

 

Many thanks

 

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1 REPLY 1
XRaySpeX
Recognised Expert

on ‎21-10-2017 16h23

605 Views
Message 2 of 2

Re: Am I on a banded profile?

Probably not but you need to give the DLM time to recover your line after the errors on the line caused by the now-fixed line fault.

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