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Contributor
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Message 1 of 2

Am I supposed to have a VOL number or an email with details of my order?

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I ordered BT Infinity on Monday 31st March on the telephone.

I have an activation date of 11th April.

Although I have received a couple of emails from BT I seem to recall being told that one of the emails would confirm details/prices etc. This is not the case so far.

Is this normal?

Thanks.

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1 REPLY 1
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Contributor
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Message 2 of 2

Re: Am I supposed to have a VOL number or an email with details of my order?

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To answer my own question I contacted BT and they tell me that the email did not go on the system to be sent, for some reason. They've sent a letter and will send the email now.

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