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Newbie
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Message 1 of 6

Am i being throttled? Why am i not getting what i think im paying for?

Hi.

 

I am on BT infinity.  I have the fibre modem and homehub 3.  I currently get 10mb download.  I live quite some distance from the exchange os underatand why im not getting these super fast speeds... However when i do a speedtest it flies up to 10.8mb and then stays there as if its it a wall!   When i check what BT can offer me on the "check my speed" broadband page its says i should get 15.4 download and 3.6 up, but what im actually getting is 10.82 down and 1.65up.  Is my connection being throttled as it just seems to stick at 10.8.

Why am i not getting the 15.4 advertised and what im paying for?

 

FYI

 

I feel im prerty good with PCs and home networks, i've checked my speed using a wired connecttion and its the same before anyone asks me to check. 

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5 REPLIES 5
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Distinguished Sage
579 Views
Message 2 of 6

Re: Am i being throttled? Why am i not getting what i think im paying for?

Hi Welcome to the forums

could you please post the results of the BT the diagnostic section http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Highlighted
Expert
508 Views
Message 3 of 6

Re: Am i being throttled? Why am i not getting what i think im paying for?

I think BT will cut you of Infinity at the rate your getting maty. Anything below 15000kbps is a problem. You need to get it checked out. Your predicted speeds by BT checker cannot always be accurate it just depends what the engineer gets on the install, he must of got somewhere at the time around 15000kbps else he would of cancelled the installation.

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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Highlighted
Distinguished Sage
473 Views
Message 4 of 6

Re: Am i being throttled? Why am i not getting what i think im paying for?

the speeds quoted on the order pages are estimates only
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Highlighted
Expert
450 Views
Message 5 of 6

Re: Am i being throttled? Why am i not getting what i think im paying for?

Thats true i was estimated at 55m but i,m getting 72m 🙂
JamJar62
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Highlighted
Aspiring Contributor
446 Views
Message 6 of 6

Re: Am i being throttled? Why am i not getting what i think im paying for?

In my case i was told the estimate is to the "DP", i.e. where the line breaks off the pole to your house. In my case that DP break point was 17 extra telegraph poles up the road. I start at 40 or 80 at the cabinet, not sure which, get 20 at the DP (engineer tested it), and yet at my house i only get about 4-7 depending on what **bleep** BT is pulling that day! I was quoted 10MB, and thats to the DP, so the fact i was getting 20 there is a bonus, but the long run from that to the house pulls it way down - hence, those quotes are not at all accurate, especially if your in the sticks!!!

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