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oliverghost
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Message 1 of 9

Amazon Fire TV stick issues

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Hi all, Can anyone help me with this huge headache ! I have been trying all day to get my Amazon Fire Stick connected to my HH 5, Every time i type in my wireless password/key on the fire stick it keeps saying "cannot connect please reboot router or try another connection" I have rebooted router about 15 times today and still the same caption ! i have even tried resetting the Amazon fire stick but still won't connect...The password i type is correct every single time, I was with sky before and never had an issue connecting my fire stick

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Keith_Beddoe
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Message 2 of 9

Re: Amazon Fire TV stick issues

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Make sure you turn off "smart setup" on the Homehub. See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/443​28/~/switching-smart-setup-on-and-off-on-the-bt-h...

 

See

https://community.bt.com/t5/Connected-Devices-Other/Can-t-stream-anything-on-my-Amazon-fire-stick/m-...

 

If you have BT Parental controls installed, that may also cause problems.

 

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carolandbernie
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Message 3 of 9

Re: Amazon Fire TV stick issues

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Hi Had same problem .I restarted my HH5 it took 2 atempts then ok.
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gg30340
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Message 4 of 9

Re: Amazon Fire TV stick issues

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Hi carolandbernie

 

This post is nearly a year old so you may not get a reply from the OP but your post may be helpful to others.

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carolandbernie
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Message 5 of 9

Re: Amazon Fire TV stick issues

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Hello can anyone advise?

I have installed Amazon fire TV box and can see all app and videos except for ITV player. ITV as well. I have BT Vision box and can get ITV player on this ok on one tv.

When on my Amazon Fire TV box on another TV I can  NOT get past the welcome to BT your home hub is up and running, please sign on in the next page... but it wont do anything. 😞  Amazon Fire TV box has no help subject on this nor does BT (Vision box)

Advise please?

I have an extra old hub4

would this resolve the issue?

thanks folks

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licquorice
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Message 6 of 9

Re: Amazon Fire TV stick issues

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Turn off smart set up on the hub.

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gg30340
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Message 7 of 9

Re: Amazon Fire TV stick issues

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carolandbernie
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Message 8 of 9

Re: Amazon Fire TV stick issues

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Did not realisze that the home hub set up was the problem. Many thanks for the Link. Works now.

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carolandbernie
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Message 9 of 9

Re: Amazon Fire TV stick issues

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thanks for your help
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