Amazon echo gift offer

[AKM]

Hi

I've looked at other posts regarding the Amazon Echo offer  but the responses seem to involve private messages.

My new BB package was activated more than 30 days ago and I haven't received any email/info regarding the offer. Any ideas?

Thanks

[RobbieMac]

Hi @AKM 

Welcome to the Community and thanks for your post!

I am sorry that you haven't received the Amazon Echo.  The process is that you would receive an email 30 days after your services are connected with a code to claim for the gift on the BT Shop.

I appreciate that it has been over 30 days and you haven't received anything so you can get in touch with us and we'll chase this on your behalf.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[AKM]

Hi Robbie Thanks for the PM. There is no option for me to send a reply within the PM page.   How do I reply to a PM?

[RobbieMac]

Hi @AKM 

Thanks for posting back!

Sorry for the problems you're having replying to my private message.

Do you want to try again and let me know how you get on?  See: Private messages

Cheers,

Robbie

[JohnC2]

Hi @AKM  thanks for sending over your details. I've raised this with the promotions team and will have an update for you by the end of next week. 

Cheers
John

[JohnC2 · Accepted solution]

Hi @AKM  the promotions team have got back to me to confirm that they have arranged for the Echo to be sent to you. You should receive this within the next 28 days. Post back and let me know that you receive it ok.

cheers
John

[AKM]

Hi @JohnC2
I still haven't received the Echo. Any idea what might have gone wrong?
Thanks
Anna

[DavidM]

Hi @AKM and thanks for posting.

I'm really sorry you haven't received the gift yet. I'll chase this up for you and will be in touch as soon as I get anything.

Cheers

David