Took out a sim only deal in November and claimed my £40 Amazon voucher on 28/12/16. I have sent numerous emails to them only to be told to be patient and the voucher will surely arrive! I have been told its being processed and will arrive within x amount of days, these have all come and gone. I'm seriously giving up hope of ever receiving them and will consider cancelling my contract soon if they don't arrive.
I'm sorry you haven't received your voucher. I'll be able to chase this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?
I contacted the Mods about my £40 Amazon voucher that was claimed in December 2016. I received a telephone call on 3 June to say that they were going to chase it up but since then I've heard nothing. The vouchers team won't respond to my emails, the BT sim coverage is diabolical and I really wish that I had gone elsewhere for my mobile. I would appreciate any help that anybody can give regarding this matter.
I also placed an order on 6OCT2017 ref VOL013-248******** and still have not received the voucher which I need to place to place a zmas present order to Amazaon. All forms have been completed and acknowledged by BT ie
Thank you for claiming your iTunes or Amazon voucher.
What happens next?
We'll just need to check that you placed your order online during the offer period - and that you have activated your SIM card.
We'll then let you know if you've been successful, and send you your iTunes or Amazon voucher by post within 45 days.
Thanks for choosing BT
Please advise where is the voucher by return please
Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself
It says it can take up to 45 days, you can chase it via this link BT Gift Card Help
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Best to chase it up directly, I had a short delay on mine. I found emailing using this link helped resolve my delay and had them within 7 days.
Include all the data you posted in the forum post.
Dear Keith Dean and Stuart. Many thanks for the replies - greatly appreciated. Will follow-up via your links as suggested. Kind Regards paul