cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
monks600
Beginner
649 Views
Message 1 of 5

Amazon/iTunes voucher

Hi there,


I've just tried claiming my amazon voucher but it's stating that my 'Order Reference number has already been used'

 

This is the first time i've tried to claim them, can anyone help me with this?



Thanks
Chris

0 Ratings
4 REPLIES 4
PaddyB
Moderator
Moderator
646 Views
Message 2 of 5

Re: Amazon/iTunes voucher

Hi @monks600,

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

0 Ratings
monks600
Beginner
643 Views
Message 3 of 5

Re: Amazon/iTunes voucher

Hi,


Thanks for the quick response!

Just sent you a message.. ref: enquiry reference number: 170324-*****

 

Cheers

Chris

0 Ratings
monks600
Beginner
622 Views
Message 4 of 5

Re: Amazon/iTunes voucher

Hi,

 

i've recieved the following response from the team:

'Dear ***** *****,

Thank you for your patience while we’ve been investigating this matter.
 
It'll take a minimum of 21 and up to a maximum of 30 days to receive your Gift Card from the date of your claim, which was submitted so you will not be able to claim again.
 
Best wishes,
 
*****
BT.com Vouchers Team'

 

I understand that it was submitted, as i couldn't enter my order number as this was already used apparently. What i'm trying to say, can someone confirm the claim was made with my address details and personal information that you have on file? 

 

When i tried making the claim i entered the captcha incorrectly at the bottom of the page, i then tried this again and got this correct and that's when i recieved that the order number has already been used.

Can you advise?

Thanks

Chris

0 Ratings
DavidM
Moderator
Moderator
591 Views
Message 5 of 5

Re: Amazon/iTunes voucher

Hi @monks600 and thanks for posting.

 

Your order reference will be cross matched to the installation so it will be sent to the correct address.

 

Cheers

 

David

0 Ratings