I signed up to BT broadband last month - activated on 4 Feb, where i recevied a year of Amazon prime
I have received an email, and reminder email asking me to enter my details to receive the Amazon code (on 15th Feb). When I entered my details it said I should receive the code for amazon prime within a couple of days, but nothing code has been sent. I have tried calling a number of times, but they dont seem to be able to help me. Can you help please?
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Welcome to this user forum @AnnaJoiner
Orders placed over the phone, do not qualify for reward cards.
Did the sales adviser promise that a reward card would be sent, as all calls are recorded?
Hi @AnnaJoiner Welcome to the forum and thanks for posting. What @Keith_Beddoe says is correct and a Reward Card would not be available for orders placed over the phone. Post back and let us know what if this was promised.
Hi @AnnaJoiner thanks for posting back and confirming that you placed your order on the website.
Can you confirm the first 3 letters of your order reference they should be AJM?
Post back and let me know.
Hi @AnnaJoiner Thanks for confirming that for me.
I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to help you with this.
Check here: https://community.bt.com/t5/notes/privatenotespage
Welcome to this user forum.
You will receive the Amazon Prime service code within 28 days from the date your broadband service went active.