Amazon prime - free code not received

[JohnC2 · Accepted solution]

Thanks all for your posts about the problem claiming the Amazon Prime offer.

With your help and feedback the promotions team have found the problem and resolved it. Customer's now should experience a simple online journey to claim the Amazon Prime for applicable orders. 🙂

Thanks again
John

[Keith_Beddoe]

@JohnC2 

That`s good to hear, hopefully there will be no more need to refer people to this thread

[Gillb2]

Hi, I have also not received my code. I received an email this morning announcing that 'Here’s your unique code for 12 months of Amazon Prime'... but it was missing the actual code. Very frustrating. Can you tell me how to obtain one please? Thanks

[JohnC2]

Hi @Gillb2 welcome to the forum and thanks for posting. Sorry that you received your email but the code was not shown. I've sent you a Private Message on how to contact the Mod team and we will be happy to help you with this.

Cheers
John

[Dainick]

Hi, as above I received the e-mail saying "here's your unique code" but no code. Any help would be appreciated.

Thanks, Dai.

[RobbieMac]

Hi @Dainick,

Welcome and thanks for your post!

I'm sorry that you haven't received your code.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[dachrist]

Hi,

I unfortunately also received an email saying my code was include that didn't include the code.

Duncan

[RobbieMac]

Hi @dachrist,

Thanks for your post and welcome to the Community.

I'm sorry that you also haven't received the code to redeem your Amazon Prime subscription.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[DennisLip]

Hi Moderators,

I'm afraid I have the same issue - received an email but no Amazon Prime code included.  Can you please DM me as well with instructions on how to resolve?

Thanks

Gerry

[NeilO]

Hi @DennisLip, welcome to the community and thanks for posting. I'm really sorry the Amazon Prime voucher code wasn't included in the email we sent. The gift team will be resending the email today to all customers affected by this issue so you won't need to send us in your details.