Amazon prime

[Dannyroff]

I have a BT Box, and an amazon prime account. I have registered my amazon prime account to the box, but if I try to play any content that’s only available with prime, I get the error message “something went wrong. For more help go to amazon.com/videohelp”. I can play amazon prime trailers on the tv, all other Tv box apps work perfectly (so it’s not a bandwidth issue), and can stream amazon prime content on my other devices. If I go to the suggested link it doesn’t lead anywhere useful, I end up being advised to speak to BT. I’ve tried deleting and re-registering the prime account on the tv app. And the issue has been there for several months, I’ve just never tried to fix it. 
Any ideas? It’s really frustrating as I should be able to view amazon prime content on my tv really easily 

[NeilO]

Hi @Dannyroff, I'm sorry to see you're having problems with the Amazon Prime app on your BT TV box. I'd recommend you try updating the players and apps to see if that helps. 

• Settings > Software Information > Update players and apps

[Dannyroff]

Done that. Makes no difference unfortunately 

[Anonymous]

There's no reason why it shouldn't work unless you're logging in with the wrong credentials, are you using the same credentials on the BT box as you are on your other devices?