Welcome to this forum @Fender11 This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read. Everyone posting here, are just BT customers like myself
The best thing to do is to contact the Voucher team and they be able to chase this for you. You can contact the voucher team here - Contact BT
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.