Android tablet saying authentication error

[danielshaw007]

Hi all.

I can sign into my btinternet.com emails fine in a web brower.

But on my android device, when I set it up on a client like Outlook or the built in app it just says the password is incorrect.

Ive checked server settings, mail.btinternet.com and ports 995/465 respectively using IMAP

Wont do it. Says authentication failed.

Please advise.

[licquorice]

Happens all the time, do nothing and it will fix itself in a day or two.

[gg30340]

It is most likely a  BT server problem. The best advice when it happens is to do nothing, especially do not change passwords or delete the account from your phone as that can cause more problems than it solves.

The first thing to do when it happens, which you have already done, is check to see if you can log on to your email account via a web browser. If you can there is obviously nothing wrong with your password or account hence the advice to do nothing.

The problem usually resolves its self in a day or two.