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yorkydav
Beginner
409 Views
Message 1 of 2

Another Amazon voucher not received

I ordered 4 x BT Mobile plans 2nd October and activated all sims on the 5th October claimed Amazon voucher same time.
no vouchers have turned up as of today 05/12/16


filled contact bt form as supplied in previous posts on 24/11/16 email ref no: (*****-*****). still no vouchers or reply

 

Purchase date 02/10/16
Activated date 05/10/16
Claimed date 05/10/16

Filled enquiry form out 24/11/16

2 x 500MB plan, 2 x £20 Amazon voucher on 500MB plan, 
2 x 4GB plan 2 x £60 Amazon voucher on 4GB plan.


Many thanks for any help

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1 REPLY 1
yorkydav
Beginner
364 Views
Message 2 of 2

Re: Another Amazon voucher not received

Quick update received email yesterday

 

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.

Thank you for allowing us to be of service to you.


Subject
Sainsburys Gift Card

Discussion Thread
Response Via Email 05/12/2016 03:07 PM


Sorry you’ve not received your gift card as yet.

I have manually raised your claim to dispatch to avoid further delay. This will be processed, sent for delivery and should arrive with you within the next 15-21 days minus any unforeseen issues.

Please do not worry, I am taking the ownership of your request and I will make sure that you receive it as soon as possible. I will make sure that there is no delay in it.

Thank you for your patience.

 

 

But wasn't for a sainsburys gift card it was for 4 amazon gift vouchers?.

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