@LE22 Welcome to the forum and thanks for posting, we can chase that up for you. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
I tried calling today, sorry I missed you. I've had confirmation that your cheque will be processed and should be with you in the next 21 days so can you let me know when you receive it?
Many thanks to the moderators who have helped with this. After 70 days I have finally received my cheque but there must surely be an easier way to reward customers than this. Perhaps BT need to have a re-think.