Right, I'll try to keep calm when posting this...
Since 27th March 2011 I have been plagued by 2Mb downstream speeds out of a possible 7.5Mb.
Before this date I had no issues and nothing has changed in terms of wiring, configuration or the like.
After running speedtest, my line is capable of 7-8Mb but my IP profile is at 2Mb. I have contacted BT on at least 4 occasions and each time they said my profile has been reset and I should wait 24/48hrs for the speed to improve.
Annoyingly, each time I wait, the end result is the same, 2Mb!
Not short of losing the will to live and moving my BB to another provider, I want this issue sorted. It is unacceptable that after more than a week and numerous promises, the issue is still outstanding.
I dont want to speak to 1st line support anymore, they are an insult to my intelligence. Someone from tech/engineering who is reading this that I can have a sensible technical conversation with, please contact me.
Here are my stats.
|Connection time||3 days, 20:24:21|
|Noise margin (Down/Up)||10.8 dB / 27.0 dB|
|Line attenuation (Down/Up)||28.0 dB / 11.5 dB|
|Output power (Down/Up)||19.8 dBm / 11.8 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||5|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||15091 / 15|
|CRC Errors (Down/Up)||72 / 2147480000|
|HEC Errors (Down/Up)||nil / 4|
|Error Seconds (Local)||35|
your connection looks fine and with 3+ days connected looks stable. profiles reset automatically after 3/5 days connected so yours should reset shortly. However sometimes the profile sticks and you need assistance to kick it into action so contact the mods by completing the form http://bt.custhelp.com/app/contact_email/c/4951
they will get back to you within a few days as each request is deal with in order
Hi this is a peer to peer forum in other words customers helping each other the only BT presence are the Forum moderators
could you first try the following test connect a corded phone to the test socket at the rear of the master socket and then dial 17070 and select option 2 any noise heard there should be reported to bt faults calling 151 and reporting a noisey phone line but do not mention broadband if there is any noise there once solved you broadband connection will improve within a few days also it is worth leaving your hub powered up 24/7 with no restarts for 3/5 days if the line is stable then your ip profile will return on its own when the exchange equipment see the line as stable. Changing isps will not help as they all use the same copper pair betwen your home and the exchange
Multiple line test have concluded no problems with the line. When I get a chance I'll test the noise on the line, but not convinced the issue is anything to do with this. thanks