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DanSev
Aspiring Contributor
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Message 1 of 10

Another Infinity2 'not as fast as promised' question

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Hi

 

I have recently had my infinity2 activated and I'm not getting the speed I expected, or even the minimum promised speed.

 

I went with BT as they promised at least 57Mb with an expected 66-80Mb

 

In the 2 weeks I have had this, Ookla speedtest has never been past 51Mb and BT's own diagnostic speed test sits at 47Mb.

 

If 51Mb is the max I can get, I want dropping to the lower pack so I'm not paying for what I'm not getting. I would rather have the extra though as I got this to stream 4k content.

 

Any help appreciated.

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john46
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Message 2 of 10

Re: Another Infinity2 'not as fast as promised' question

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Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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DanSev
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Message 3 of 10

Re: Another Infinity2 'not as fast as promised' question

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Thanks for the quick reply. Unfortunately I can't do the speedtest as I have a Surface pro that doesn't have an ethernet connection. I have attached the other details though and an Ookla speedtest just showed 50.53Mb download speed. connection details.jpgconnection details.jpg

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imjolly
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Message 4 of 10

Re: Another Infinity2 'not as fast as promised' question

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Are you using the test socket with a new filter and connect direct to hub with no phone extension cable. If not can you try that and post new stats

 

try quiet line test. Dial 17080 option 2 should be quiet and best with corded phone



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DanSev
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Message 5 of 10

Re: Another Infinity2 'not as fast as promised' question

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Hi

 

I plugged into the test socket and it has gone up to 68Mbs with upload nearly 20Mbs.

 

Unfortunately I'm one of these growing crowd that doesn't have a landline phone, I only have the line rental for the Broadband.

 

I know it's not really helping you to help me but unless I go and buy a corded landline phone, I would need some sort of alternative.

 

I think this would make a good case study for a growing 'demographic' of your customers? No option for a wired connection and no physical phone to test the line?

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imjolly
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Message 6 of 10

Re: Another Infinity2 'not as fast as promised' question

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 Can you now post stats from hub as you appear to have a significant improvement in test socket

 

being able to check for a dial tone is important as no dialtone then no internet. Checking for line noise is important especially from test socket as it eliminates your internal setup and wiring from causing the problem so you don't get charged the callout charge of £129.99



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DanSev
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Message 7 of 10

Re: Another Infinity2 'not as fast as promised' question

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router details1.jpg

 

Here are the router stats taken just now. I'll have to go and buy a cheap wired phone. If it does turn out ot be the internal wiring, I don't need that anyway as I don't have a phone so I can keep it in the test socket.

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imjolly
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Message 8 of 10

Re: Another Infinity2 'not as fast as promised' question

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There is obviously a problem with either your master or internal wiring as connection speed gone from 53mb to 73mb and well within estimate



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DanSev
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Message 9 of 10

Re: Another Infinity2 'not as fast as promised' question

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I think I'm starting to understand what the numbers mean now.

 

Given my situation of not needing the line foir a phone, is there any issue with using the test socket only?

 

Thanks for your help.

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imjolly
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Message 10 of 10

Re: Another Infinity2 'not as fast as promised' question

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You can use the test socket or as long as you want there is not a problem. It certainly does give you a far better connection and cuts out any internal problems



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