Second appointment now missed. I even rang this morning and was told they were on there way. Laughable, truly laughable. I wonder if BT's Cheif Exec understands just how bad his Company is, what is, or isn't, being done in his name. I shall drop him an e mail in vain hope that he will read it.
In the meantime i will no doubt have to wait another two weeks whilst the oxygen theives at Openreach **bleep** it up once more.
I wonder if a small claims Court could be used to get back the mobney, over £400, that I have lost as a result of the time off work. I doubt if BT actually give a monkeys.
The forum mods will reply to you here and give you their link when they read your post
Please do not send them a PM as this is not the correct contact method and this may delay any reply from them as they may not be back on shift for some time
Welcome to the community!
Sorry that the engineer's appointment was missed. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
The e mail I sent to the boss, doubt he will read it, but it was good to write....
Cheers for the offer Robbie, but it's not your job to fix the business. However, if you can help by contacting the CEO or the two Directors responsibkle and passing on my simple letter above, that would be good. The number of complaints about Installations needssome senior management attention with BT, hope it gets it.
I received a reply from Gavin, BT's CEO. I hope my situation improves soon and just as importantly that the business starts to get this right for all customers.