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beardez
Aspiring Contributor
981 Views
Message 1 of 7

Another Parental controls - "Sorry, something went wrong" problem

Hello David,

 

I am facing exactly the same issue. I can log into by but when i click manage my settings i am faced with the 'Sorry something went wrong' Message.

 

It's been like it for a few days and happens from any device i use to access my bt.

 

Please can you have a look at my account?

0 Ratings
6 REPLIES 6
DavidM
Moderator
Moderator
978 Views
Message 2 of 7

Re: Parental controls - "Sorry, something went wrong"

Hi @beardez and welcome.

 

I'll be happy to take a look at this for you. I've made the contact link available to you so send over the details and we'll take it from there.

 

Cheers

 

David

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JohnC2
Moderator
Moderator
941 Views
Message 3 of 7

Re: Parental controls - "Sorry, something went wrong"

Hi @beardez Just to update you that I am still chasing the team investigating this fault with your extras and will update you as soon as I hear back.

 

Cheers

John

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beardez
Aspiring Contributor
920 Views
Message 4 of 7

Re: Parental controls - "Sorry, something went wrong"

Hello, any updates as to when this will be fixed?

Thanks.
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JohnC2
Moderator
Moderator
912 Views
Message 5 of 7

Re: Parental controls - "Sorry, something went wrong"

Hi @beardez Sorry this is taking longer than expected to fix. I have been chasing this for you and will chase again today.

 

Cheers

John

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beardez
Aspiring Contributor
906 Views
Message 6 of 7

Re: Parental controls - "Sorry, something went wrong"

Thanks
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JohnC2
Moderator
Moderator
873 Views
Message 7 of 7

Re: Parental controls - "Sorry, something went wrong"

Hi @beardez The fault looks like it has been resolved at our end. Please can you check and post back and let me know how you get on.

 

Thanks

John

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