Another Parental controls - "Sorry, something went wrong" problem

[beardez]

Hello David,

I am facing exactly the same issue. I can log into by but when i click manage my settings i am faced with the 'Sorry something went wrong' Message.

It's been like it for a few days and happens from any device i use to access my bt.

Please can you have a look at my account?

[DavidM]

Hi @beardez and welcome.

I'll be happy to take a look at this for you. I've made the contact link available to you so send over the details and we'll take it from there.

Cheers

David

[JohnC2]

Hi @beardez Just to update you that I am still chasing the team investigating this fault with your extras and will update you as soon as I hear back.

Cheers

John

[beardez]

Hello, any updates as to when this will be fixed?

Thanks.

[JohnC2]

Hi @beardez Sorry this is taking longer than expected to fix. I have been chasing this for you and will chase again today.

Cheers

John

[beardez]

Thanks

[JohnC2]

Hi @beardez The fault looks like it has been resolved at our end. Please can you check and post back and let me know how you get on.

Thanks

John