I have been with infinity about a month now and thought it was time to sort out my speed.
I performed a speed test about 2 hours ago, then restarted my HH and just done another - they are about the same. Done using a wired connection.
When the engineer installed, he said his tests were coming back at the full 40/10.
Download speedachieved during the test was - 15020 Kbps
For your connection, the acceptable range of speedsis 12000-38710 Kbps .
IP Profile for your line is -38710 Kbps
Upload speed achieved during the test was - 8338 Kbps
Upstream Rate IP profile on your line is - 10000 Kbps
Does anyone have any suggestions? Submit a support ticket?
hmm your download speed has improved but it should be in the mid to high 30s since you are on the max bt ip profile for 40/10.
Try testing with the speedtest servers that are closest to you now. see if that improves the download speed. i chose paris because a lot of users get better download speeds from there since the server in paris has more bw.
also try pingtest.net to get an idea if you are getitng lots of packetloss etc.
Thanks for the suggestions - here goes!
Because of that ping test, I did a speed test to the Milton Keynes server....
When it was installed I was only number three on the cab!
I'll raise a support ticket..
Thanks for your time!