I was lucky I got the infinity installed by creating merry hell and threatening to cancel. Then I did cancel my vision order and had three different openreach engineeres turn up for the cancelled apointment!
BT are a load of carp I will be going plusnet as soon as the contract expires.
The way Openreach behave towards the ultimate consumer is regularly well short of the mark. Trouble is that most ISPs are in hock to them along with BT Retail, so changing provider is not necessarily going to solve the problems.
Hi delasoul and welcome,
Thanks for posting. I can take a look at this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Oh just to add that ee can install fibre optic Without the need for an engineer coming out
No they can't, self-install isn't available until Dec 31st.