Yes truly a huge amount of false advertiseing going on by BT, how can they show you a advert that has its sole meaning to show how good their wi fi is , if in fact they do not actually guarantee wi fi, no doubt it will be in their terms and conditions, plus the usual load of rubbish blaming every other electrical item in your home as the reason they will not guarantee, this is blatant false advertiseing and needs to stop now,
not counting the fact if your hub goes down out of the warranty period, they want you to pay for a new one, even though you have internet supplied from them, clearly if you can not get the internet they are in breach of their supply agreement, after many weeks of dropping internet some times for hours at a time, I am now told I need to buy a new hub from them, but they do not guarantee it will give me internet, the world especially BT has gone stark raving mad, you can not profess to supply an internet service if if you can not deliver, thats like me having a pizza company but delivering empty boxes, sayin my terms and conditions do not guarantee their will be a pizza in the box, need less to say I will be switching to a much cheaper provider, hopefully they will have a half decent hub, since by BT words no one guarantees you will get wi fi, oh this lack of guarantee also covers wired , since i was told if i wire my hub to the pc , and it does not work, them i still need to buy a new hub, next task contact trading standards
Hi @yan321 and welcome.
I'm really sorry you're having problems with your connection. I'm sure I can help with this. I'll need some additional information first. Are you on Infinity or ADSL broadband? What type of hub do you have? Are you having intermittent connection issues? Is it wired or wireless? If you can give us as much detail as possible I'm sure we'll be able to help you.