does anyone know how i escalate an issue within BT, or to an external regulator?
this is quoted from an complaint that i have recently sent BT:
Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
The sevice we get is getting worse ,doesnt anybody do any thing about all these complaints .come on mods do somthing post them up to the director of BT let him take action to right all the bad customer service .all us customers need to post all our concerns up to watchdog it seems as thats the only way to get action .
Thats is exactly whats wrong with country people let firms like BT get away with murder ,it is not childish to get mad and complain ,its within everyone rights to do so and while people like you dont complain things get worse .if someone broke into your house do you give them a bar of choclate and a pat on the back .,NO so why should companys get away with theft and bad service .
Loosing ones temper doesnt always mean being impolite raising ones voice should be enough .i had that much down time last year vision,phone and broadband it wasnt fit for purpose not one penny compensation was debited to me not one penny ,thats theft .its like going shopping paying for it and the check out girl putting it all back on the shelves .some people would praise bt if they gave them a bit of string and 2 coffe cups .not saying anything else on matter i will let watchdog speak for all us that have been ripped off .