You should never have to yeah agree ,but with incompetence comes ignorance and with ignorance comes bad manners ,yeah off bt staff 3 times in a week ,are we supposed to put up with it raised voices wasn't coming from me pal . At first i thought it was the Indian staff but after the first 2 calls to india which was disgusting and bad mannered i got one from this country big mouthed sh-t he was ,i was calm collective and never lost my temper once ,my complaint has been registered with bt still waiting for a reply wont hold breath ,Warren Buckley is to get a letter politly written of course and the rest of my concerns are posted to watchdog .we cannot,should not ,never be spoken to like idiots and to do it on the phone and carry on in the back ground thinking he has hung up stinks .would they say it to our faces no so why act like morans screen bullys .subject is now closed .
I think we’re getting off topic here.
Welcome to the forum and thanks for posting. I’ll be happy to take a look into this for you if you wish. Just drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
If you having problems please get in touch.
Ive already put my views to BT i am just waiting for an answer thanks anyway .
The only person who loses when you lose your temper is you.....
You should never have to raise your voice to anyone ...
Same applies to companies making a person raise their voice to listen to you.
I think you'll agree that having to wake at 6am, driving two hours to a distant office to wait for a BT switch engineer (who had been booked a month in advance) and having to call twice before recieving confirmation that no engineer had been sent and we'd have to get a new appointment led me to be a little less than happy.
What was even more hillarious was that the new appointment was 4 weeeks away, and when the bloke did arrive (from Stafford, four hours drive away) he diagnosed a faulty part which meant we could have put it under our care plan which doesn't take two months...
Don't complain to much guys you will be accused of going off topic .we have every right to complain when things go wrong especially when ignorance and wasted appointments are on the agendas ,i never lost my temper once i was just voicing my concerns over the way i was being treated ,perhaps my calm polite manner was a little to much for them to understand maybe i should shout next time ?or take the phone out side and let every one have a go .i will say this though next time i get treated with disrespect i will cancel my contract straight away and see them in court .