Another engineer visit

[woppy101]

Got another OR engineer coming out in a week(6th in 3 years) as I lost another 5mb off my speed mid week, started at 80mb 3 years ago now down to 60, got my first helpful CS agent though, she has put it into the notes that I can leave penalty free if they can’t get my speed back, cheeky gits even have even knocked off 10mb of my acceptable range was 78-55mb in feb now down to 65-50mb

[imjolly]

Were you one of the first people to get fibre on your cabinet?

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[woppy101]

Not that I know of, but it is a possibility, here are my stats 

VDSL Port Details Upstream Downstream
Line Rate: 18.186 Mbps 60.531 Mbps
Actual Net Data Rate: 18.163 Mbps 60.433 Mbps
Trellis Coding: ON ON
SNR Margin: 6.1 dB 6.1 dB
Actual Delay: 0 ms 0 ms
Transmit Power: 6.8 dBm 13.4 dBm
Receive Power: -9.5 dBm -4.1 dBm
Actual INP: 0.0 symbols 0.0 symbols
Total Attenuation: 0.0 dB 16.1 dB
Attainable Net Data Rate: 18.259 Mbps 60.437 Mbps

[woppy101]

VDSL Range A (Clean) 

67.451.1201746.1AvailableAvailable--VDSL Range B (Impacted)

66.247.82015.140.5AvailableAvailable--

[imjolly]

Try using the camera icon to post your screen shot of checker results

[woppy101]

I did and the file was to big