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andyf
Aspiring Contributor
465 Views
Message 1 of 11

Another infinity question/issue!!

I had infinity installed today,  and im a bit concerned about the initial speed,  was told i should get 34 meg download,  on first test i got 6meg! this is the proposed from cabinet to my house.

Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date

Featured Products

WBC FTTCUp to 35.1Up to 6--Available
WBC ADSL 2+Up to 3--2 to 6Available
WBC ADSL 2+ Annex MUp to 3Up to 0.52 to 6Available
ADSL MaxUp to 2.5--1.5 to 5Available
WBC Fixed Rate1----Available
Fixed Rate1----Available
Other Offerings
Fibre Multicast------Available

so is it normal for it to be this low, then slowely creap up over 10 days(keep hearing about 10 day settling period?)

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10 REPLIES 10
Sage
448 Views
Message 2 of 11

Re: Another infinity question/issue!!

It is not normal for it to be that low. You should receive around about what you were estimated at.

 

BT however will wait until the 10 days has passed before they will do anything.

 

Are you using a wired or wireless connection.

 

If Wireless test with a wired connection.

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ptan
Aspiring Expert
410 Views
Message 3 of 11

Re: Another infinity question/issue!!

Hi*

 

I was quoted 41mbit down but am lucky to achieve 33mbit. As pippin says, you should get something a lot nearer to your estimate. If, like me, you are a few hundred metres from the cab *and* have the dreaded aluminium in your service then this can severely affect the VDSL signalling.

 

ptan

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Sage
404 Views
Message 4 of 11

Re: Another infinity question/issue!!

I wouldn't expect it to be affected that severely ptan.

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ptan
Aspiring Expert
387 Views
Message 5 of 11

Re: Another infinity question/issue!!

... experience is everything pippinc

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andyf
Aspiring Contributor
372 Views
Message 6 of 11

Re: Another infinity question/issue!!

thanks for the reply......

wired on the machine i do the speed test on.

 

so tested this morning about 7am, and got 34meg?  i have been at work so got my daughter to test every now and then,  and she got between 24 and 18 meg download.

 

i have just done another and got this,  its better than yesterday?   im hoping that im being premature in panicking, and it will settle over a few days?

do you think thats the case!

1. Best Effort Test:  -provides background information.

 Download Speed
 16.67 Mbps
  
0 Mbps34.93 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 16.67 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-34.93 Mbps .
 Additional Information:
 IP Profile for your line is - 34.93 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 8.81 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 8.81Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
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andyf
Aspiring Contributor
342 Views
Message 7 of 11

Re: Another infinity question/issue!!

another speed test this morning?    not good,  to me it looks like there is somthing wrong,  just seems weird to get the full 34 meg then a day later just 6.....  and the upload is now 1meg from 9???

1. Best Effort Test:  -provides background information.

 Download Speed
 6.12 Mbps
  
0 Mbps34.93 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 6.12 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-34.93 Mbps .
 Additional Information:
 IP Profile for your line is - 34.93 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 1 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 1Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
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andyf
Aspiring Contributor
316 Views
Message 8 of 11

Re: Another infinity question/issue!!

phoned bt up tonight, spoke to a lovely lady in india.....  she went through all the usual stuff, reset both hub 3 and infinity box,  retested speed went down to 4 meg.

i even got a new cable and plugged a laptop into the hu, removed old pc,  retested,  4meg,  so kinda proved all was well with my pc?

she said the line to my pc, she was getting 28 meg?not sure how that works, but hey ho???

anyway, she said it looked like there was a "hard network" fault on the line?  not sure what that means, and was passing it to the network experts.

so..... after about an hour, im getting 28 meg down and 9.5 up, checked over an hour or so and stayed the same.

 

if it stays like this, i will be happy.

 

 

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ptan
Aspiring Expert
284 Views
Message 9 of 11

Re: Another infinity question/issue!!

Hi andyf

 

Keep an eye on it yes. It may still fluctuate. You do seem to be getting quite a high variation.

 

When you run the test, do you ensure that there are no other applications or devices accessing any internet content? If someone else is say "streaming" on their iPad at the time you run your test this could affect the result.

 

Ptan

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andyf
Aspiring Contributor
269 Views
Message 10 of 11

Re: Another infinity question/issue!!

yep,  has stayed the same over night and up to now.

 

so what was the problem?  any ideas.

 

@ptan, all programs off, and no streaming,  will keep checking,  just seams weird that it was fixed after a phone call, almost like the forgot to flick the switch from broadband to infinity, lol

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