cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MonkeyJug
Aspiring Contributor
493 Views
Message 11 of 25

Re: Another person trying to move from ADSL to ADSL2+...

Go to solution

Thanks SuperSajuuk.

 

My line attenuation is 34.5db - I will check what my neighbours is.

 

I will wait until next Friday and see what happens, then report back.  Fingers crossed - that extra speed is tantalisingly close!!

 

 

0 Ratings
MonkeyJug
Aspiring Contributor
460 Views
Message 12 of 25

Re: Another person trying to move from ADSL to ADSL2+...

Go to solution
Update:

The order on my line is now no longer showing as pending. There is a new entry for Copper Multicast which is now listed as being available on my cabinet. So, rather unfortunately, that's what the order was for - not quite the ADSL2+ migration I had hoped for. I feel absolutely deflated...

Could someone now pick this up for me and get me switched over, please?
0 Ratings
john46
Distinguished Sage
456 Views
Message 13 of 25

Re: Another person trying to move from ADSL to ADSL2+...

Go to solution

i will ask a mod to post their contact link here and they should be able to get you moved to adsl2+

0 Ratings
OlgaC
Moderator-Retired
447 Views
Message 14 of 25

Re: Another person trying to move from ADSL to ADSL2+...

Go to solution

Hi MonkeyJug, 

 

Thanks for your posts. 

 

I will take a look at your connection and see if I can get you changed onto ADSL2+. 

 

Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch. 

 

Thanks,

OlgaC 

0 Ratings
MonkeyJug
Aspiring Contributor
441 Views
Message 15 of 25

Re: Another person trying to move from ADSL to ADSL2+...

Go to solution
Hi OlgaC, I've done that for you now. Thanks for your help...
0 Ratings
john46
Distinguished Sage
437 Views
Message 16 of 25

Re: Another person trying to move from ADSL to ADSL2+...

Go to solution
The forum mods normally reply within 6 working days after you have contacted them via their contact form
They will contact you personally by email or phone.

0 Ratings
MonkeyJug
Aspiring Contributor
429 Views
Message 17 of 25

Re: Another person trying to move from ADSL to ADSL2+...

Go to solution

My sincere apologies - it seems I may have been a tad premature!

 

It still says "There is an open order on your line which is due to complete by 24-Jul-2015." when I check via BTwholesale.com, but when I checked earlier using dslchecker.bt.com, it had (and currently still has) this line omitted.

 

It seems both websites are giving conflicting info, so please ignore my request temporarily - sorry again!

0 Ratings
john46
Distinguished Sage
423 Views
Message 18 of 25

Re: Another person trying to move from ADSL to ADSL2+...

Go to solution
just leave it with the mods now they currently have a 5/6 working day wait to reply to you
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
419 Views
Message 19 of 25

Re: Another person trying to move from ADSL to ADSL2+...

Go to solution

As DavidM said previously you need to wait for order to complete before mods do anything else



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
MonkeyJug
Aspiring Contributor
399 Views
Message 20 of 25

Re: Another person trying to move from ADSL to ADSL2+...

Go to solution

Well - good news, I'm finally on ADSL2+!

 

The bad news is my download speed has only increased by a fraction!  Upload speed has doubled, which was to be expected.

 

I don't understand though why it is still so low.  I expected to be synicng at over 20meg, due to previously syncing with ADSL at the maximum value of 8128.  At the minute, my sync speeds are:

 

Line Rate - Upstream (Kbps)1047
Line Rate - Downstream (Kbps)9972

 


These sync speeds would indicate that I'm about 3kms from the exchange, when the reality is I'm less than 1km away...

 

Is it possible my speeds are limited or restricted somehow?

0 Ratings