Hi. I have never had a (continual) problem with my BT Broadband connection for the past 10 years-ish until this last week. I got a noisy phone connection (terrible crackling) and the broadband kept losing sync. My brother who is an ex BT engineeer for 30 years suggested getting the line tested and this proved to be the case and was promptly corrected. Kudos to BT. However, My broadband speed which has always hovered around 7000kbps has dropped to MAX 1150kbps and has terrible latency.
Test results as follows
Download speedachieved during the test was - 1150 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Your DSL Connection Rate :1504 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
Any help much appreciated
Hi Paul, Welcome to the Forums 🙂
Please could you post your line stats using the steps from http://www.kitz.co.uk/adsl/frogstats.php.
This will help us determine the problem quicker.
Hi Chris, thanks for the quick reply. Here's a screeny of my stats.
Ok.. Big Bro just came round and reset my router and....................
It's your Noise Margin which was/still is the problem. It is an indication that there have been too many re-syncs/disconnections within a very short period. The best thing you can do now is leave your Netgear well alone and let the DLM do it's work 🙂 Resetting your router makes the DLM think your line is uncapable of the current speed and so it notches up your Noise Margin and in turn, that decreases your speed. It will take a bit of time but with no restarts, it should be okay 🙂
Ok will do. Muchos Gracios
[Victor Meldrew Mode ON]
"I don't believe it".
My d/l had finally returned to something respectable (in the 6k's) with a noise margin of 7db when my phone line has started crackling again.
My brother has just rang me on the landline and before I picked up the handset it did a continuous warble ring. After answering I could hear a dial tone + crackling and my brother speaking in there somewhere !!
Then the Dial tone timed out and I got the "please replace handset" message.
Net seems ok atm but speed has dropped to 5K but noise is low.
Bro's on the way round with another phone to test before I ring 151 again.
Test1 comprises of Best Effort Test: -provides background information.
|0 Kbps||7150 Kbps|
Max Achievable Speed
| Download speedachieved during the test was - 2390 Kbps|
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Your DSL Connection Rate :4032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps