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LouisY
Aspiring Contributor
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Message 1 of 11

Another why is my speed dropping query

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I've had Infinity 2 for a couple of years now. Speed started off at 74Mb (great!) then had a couple of line faults which resulted in a drop to around 64Mb (ok, I guess) after the faults were resolved. Another 8 months down the line and the speed has dropped again to 54Mb (meh). It looks like the IP Profile on my connection is set quite low - stats as follows (just after reboot, usual uptime on the hh5 is 5+ days):

 

avail checker.jpgwholesale test.jpghh helpdesk.jpg

 

Am I being unrealistic at being disappointed in this performance?

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imjolly
Distinguished Sage
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Message 2 of 11

Re: Another why is my speed dropping query

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your connection time is only 19min is this due to router dropping connection or manual reset or a combination of both?

 

your noise margin is very high at 11.3db as normal is about 6db and if you can stay connected 24/7 then the DLM will reduce your noise margin back down to 6db which will increase your connection speed

 

your profile is based on your conenction speed so to get a higher profile you need a faster conenction speed

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone



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LouisY
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Message 3 of 11

Re: Another why is my speed dropping query

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Quiet line test was perfectly quiet. As stated in OP, I'd just rebooted - previous uptime was 5+ days (and is usually in that region or longer, I don't reboot often). I'd noticed speeds had dropped so did a speedtest then rebooted and did another speedtest, both returning ~54Mb.

 

Looking at the various stats, I should be seeing faster I think, but the IP profile seems to be set to 55.57Mb.

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imjolly
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Message 4 of 11

Re: Another why is my speed dropping query

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as I said your profile is set by your conenction speed not the other way round  to get higher profile you need faster connection speed



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LouisY
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Message 5 of 11

Re: Another why is my speed dropping query

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So I basically just have to wait and hope for a better connection speed?

imjolly
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Message 6 of 11

Re: Another why is my speed dropping query

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as I said as long as your conenction remains stable the DLM will start to reduce your noise margin which will increase your conenction speed and therefore your profile this could happen over a period of weeks - noise margin coming down in stages

 

if you can't maintain a stable conenction then you need to investiage the reason and possibly get engineer visit



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LouisY
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Message 7 of 11

Re: Another why is my speed dropping query

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Thanks for the help, much appreciated. Is there anything I can use to monitor the connection stability?

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imjolly
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Message 8 of 11

Re: Another why is my speed dropping query

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You can use a program called router stats for hh5a which works well but  I have found it appears to have a problem with Windows 10. But not tried it again for a few weeks



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LouisY
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Message 9 of 11

Re: Another why is my speed dropping query

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Perfect, thanks.

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Craig_UK
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Message 10 of 11

Re: Another why is my speed dropping query

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Looks like you can download it from Here

 

Thanks imjolly for mentioning that, I'm going to look at this too 🙂  Is it safe to use as it asks for you to enter your router password into this software package?

 

BT promised to ring me back today with regards to my situation, but no surprise to say that they didn't bother ringing 😞

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