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Rusty
Beginner
280 Views
Message 1 of 4

Any help advice, most welcome

 

Speed dropped by a huge amount over a week ago, usual numerous calls to India, who now seem to be using stall tactics, ie wait 48 hours, wait 48 hours etc, last call today, yup wait 48 hours, they are still working on the problem.

 

If it takes this time to repair a fault the whole infrastructure would have collapsed years ago.

 

Anyway, some data, for the experts Smiley Happy hopefully someone can advise.

 

Did a reset this morning with no effect, tried 3 diff PC's and 2 routers, filters are built in to socket, new one fitted about 3 months ago.

 

Old speed before fault was around 7Mb, now this.

    Download  Speed
    401 Kbps
     
0 Kbps    7150 Kbps
Max Achievable Speed

 Download speedachieved during the test was - 401 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps

6/10/10       08.15

PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoA2442703335818502932711160308:23:00
LAN10M/100M3314583244617201134803112208:23:29
WLAN11M/54M/270M0000008:22:41

 

ADSL LinkDownstreamUpstream
Connection Speed8128 kbps448 kbps
Line Attenuation26.0 db12.5 db
Noise Margin11.6 db22.0 db
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3 REPLIES 3
Distinguished Sage
Distinguished Sage
271 Views
Message 2 of 4

Re: Any help advice, most welcome

stats look better than last time as profile now matches your speed but your throughput of 401 is very low. I though the mods were looking in to your problem - email them again and see if they can help



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Rusty
Beginner
258 Views
Message 3 of 4

Re: Any help advice, most welcome

Hi,

 

No I never contacted the Moderators, I'll give that a try. Thanks

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hamish72
Recognised Expert
253 Views
Message 4 of 4

Re: Any help advice, most welcome

Contact Mods at
forum.moderation.team@bt.com
include a link to this topic account number and phone number

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Just cause Im paranoid dont mean they are not out to get me





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