are you connected to the test or master socket? do you have other sockets apart from the master?
with your attenuation I would be expecting about 16/16.5mb connection speed
Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
Tx guys for the quick replies. I am connected to the master socket (same results as test socket). There is one additional socket in the flat, which I have used in the past with equal results (I suspect there is no internal wiring issue). I used to have ~13 Mbps downstream, ~1 Mbps upstream. Also, a BT engineer has recently fixed a problem on the line (a loose broadband connection that caused loud noise on the phone and a poor interent connection - down to a ridiculous 0.3 Mbps downstream). No more noise on the phone, but - as you can see - I still have slow upload speeds and a high number of errors (with some interruptions in video streaming, for instance).
BT Speedtest Results
Download speed achieved during the test was - 10.36 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.15 Mbps
Upload speed achieved during the test was - 0.32Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
connecting to the test socket will eliminate any noise caused by your internal wiring. have you removed the bellwire on terminal 3 as this can cause noise problems on your connection see here
the stats you posted look ok just with your attenuation I would have expected a faster connection speed